Just wanted to send you a note of appreciation for your wonderful company and product. I have been searching for a form of cardio that my dysfunctional knees/hips can handle, and that I can also have inmy small studio apartment. Turns out, your rower fits PERFECTLY in the only open floor space I have left. And it faces my TV. Which is key. Your rower was delivered quickly and was packed to perfection. And, because itisto lightweight, I was able to get the machine up four flights of stairs by myselfand I'm a 5ft 4inch blond girl!! that would never be possible with an elliptical ortreadmill. So happy. Then, as I unpacked it, I was even more happy to find out how easy it was toput everything together. And now, I have a fully functional gym inmy home! I'm blown away byevery step of this process, from the ease of ordering all the way to the quality feel and attractive look of the machine. I'm in love. And as a beginner rower, I'm having to keep myself off the machine so I don't go too hard too fast! Amazing. And, on top of the quality of your rower, your customer service is top notch. I had a couple exchanges both over email and on the phone with your company, and everyone was helpful and friendly. And those two characteristics are increasingly hard to come byin customer service these days. So, kudos for that, too! I willbe suggesting the Concept2 rower toas many people as I can get to listen. Keep up the good work. You are changing people's lives. And not just the real-serious-rowing-types, but regularpeople like myself, too.
A.S, NZL, Home User