0800 769 464
     07 572 1481
   

FAQ's

How long will my machine take to arrive? 

The day we receive payment your machine will be dispatched. If you live in the North Island your machine should be delivered to your door between 2-4 working days. If you live in the South Island you machine should be delivered to your door between 4-6 working days. 
 

Will my machine be delivered on a Saturday?

No, your machine won’t be delivered on Saturday as the freight company deliver Monday-Friday only. 
 

How will I know when my order has been shipped? 

You will receive tracking information on your order once it is ready for dispatch. If you don’t get an email. Please contact us. 
 

Can I pick my machine up?

Yes, our warehouse is located in Mount Maunganui so if you are in the are you can collect your machine from us. If you did want to collect your machine- please arrange your order with us via the telephone to save a freight charge. 
 

Will the machine fit in my car?

If you are collecting a machine we recommend a station wagon or SUV to pick up the machine. Generally if you have a medium sized car with the seats that fold down you will be okay.
 

What are my options for payment?

If you are checking out via the website you have the option to pay via direct credit or credit card. If you are wanting to purchase one from our showroom we have a credit card option, however we don’t have an eftpos terminal on site.
All credit card payments have a 1.95% fee on top of the order total. 
 

Do I have a warranty on the machine I purchase?

Yes you do, please click the machine you wish to see the warranty information for. 

Model D & E 

Dynamic

SkiErg

BikeErg
 

How can I claim a warranty?

If you have a factory malfunction with your machine please collect your serial number from your machine (located in-between the front legs on the back of the flywheel) and contact us so we can help. Please note that it is essential that you have your serial number. 
 

What are the main differences between the Model D and Model E? 

When comparing the Concept2 Model D vs. E you will see a lot of similarities but there are some key differences.  There are some differences between the machines but none of them change the functionality of the machine. Here are some differences to help you decide which one you would prefer: 

 

Model D

Model E

Weight

26kg 

29kg

Height

14.0”

20.0” 

Chain Housing

Partially Enclosed

Fully Enclosed 

Monitor Arm

Flexible monitor arm; shorter than the Model E but the monitor height and viewing angle can be adjusted.

Fixed, extended monitor arm. The monitor viewing angle can be adjusted.

Machine Legs

Front legs: Aluminum, Rear legs: Steel

Welded Steel 



What is the recommended maximum user weight for the machines?

Model D: 500 lb (227 kg) as tested by Concept2.*
Model E: 500 lb (227 kg) as tested by Concept2.*
BikeErg: 300 lb (136 kg)
Dynamic: 500 lb (227 kg)

*300 lb (135 kg) as tested per European Stationary Fitness Equipment Testing Standard EN 20957-7.
 

What are the box dimensions of the machine?

Model D- One box: 15 in x 21.5 in x 56 in (38 cm x 55 cm x 142 cm)
Model E- Two boxes: 15 in x 22 in x 56 in (38 cm x 56 cm x 142 cm), 13 in x 25 in x 28 in (33 cm x 64 cm x 71 cm)
SkiErg- 21 in x 19 in x 49 in (54 cm x 49 cm x 125 cm)
SkiErg Floor Stand: 5 in x 26 in x 53 in (13 cm x 66 cm x 135 cm)
BikeErg: 15 in x 26 in x 48 in (38 cm x 66 cm x 122 cm)
Dynamic- Two Boxes 15 in x 22 in x 56 in (38 cm x 56 cm x 142 cm), 13 in x 9 in x 77 in (33 cm x 23 cm x 196 cm)
 

How hard is the Model D to assemble? 

All machines come with assembly instructions but for the Model D it is a matter of 8x screws to put the machine together. 
 

Can I upgrade my monitor to a PM5 if I have an older machine?

Yes, if you have a Model D you can simply purchase a PM5, take your old monitor off and replace with the PM5. 
If you have a Model C or B you can buy retrofit kits that have all required parts to assemble the new monitor. 
 

Do I require electrical power for my machine to work? 

No, all machines are powered by 2x D-Cell Batteries and does not require power to operate. 
 

The Dynamic machine looks different, why is this?

The Dynamic Indoor Rower more closely simulates the physics experienced while rowing a racing shell and the "dynamics" between the boat and athlete. On the dynamic erg, a user's body mass is relatively stationary while components of the machine actively move in response to the rowing motion, similar to the way a lightweight rowing shell moves around the rower's body.


0800 769 464
07 572 1481

sales@concept2.co.nz

36a Tawa Street
Mount Maunganui 3116
New Zealand
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