When are you getting more stock?
We are getting a couple of containers that will arrive before December. These are both pre-sold and have been offered to the customers at the top of our waitlist. Please expect a wait up to 3-4 months, but please sign up to the waitlist for better estimates and regular updates. (You are not locked in to purchase if you join our waitlist
What products are Concept2 currently manufacturing?
Concept2 is currently making the black Model D RowErgs, BikeErgs, SkiErgs, and SkiErg Floor Stands.
All waitlist backorders are on a first-come, first-served basis. We will email you when we have allocated an arriving machine to you.
When will Concept2 start making the Model E?
To streamline production, Concept2 is beginning with the Model D Black. The timing for the remaining models is still unknown but it will be at least be several months. Please join the waitlist if you are interested in this product.
Do I have to pay for the machine when I join the waitlist?
No, you don’t need to pay for the machine to join the waitlist.
I have been allocated a machine, when am I expected to pay for it?
If you have been allocated a machine, to secure your order we will need you to pay for your order at least 2 weeks of it arriving.
Can I order RowErg, BikeErg, or SkiErg via the website?
No, all stock will be allocated and fulfilled to customers on our waitlist. If you order through the website your order will be deleted. You will only be able to purchase parts.
How long can I expect the machine to get to me?
Once you have paid for your allocated machine, we will send the machine via Mainfreight who we use to forward our freight.
North Island 4-6 working days
South Island 6-8 working days.
(Delivery times are only estimated as there can be delays in carriers)
What is the delivery cost?
All freight pricing is calculated at cost depending on the address you provide to us. We will only be calculating freight for allocated orders at the time of invoicing.
Can I come to the office to pick up an order when the machines are available?
Yes, if you live locally or are wanting to travel to our warehouse in Mount Maunganui you are more than welcome to do this as soon as your allocated machine becomes available.
If I come to your showroom can I purchase a machine?
No, all machines have been allocated to the customers on our waitlist. No machines will be sold to walk-in customers.