Delivery FAQ's


Who is your freight forwarder?
We use Mainfreight as our freight forwarder for all machines throughout the country.
CourierPost delivers all our machine parts.


What are my options for delivery?
Mainfreight Options:
1. Residential/ Commercial Address
2. Mainfreight2Home Depot
3. Pick up from the ErgFit warehouse, located in Mount Maunganui.

Courier-Post Option:
1. Residential Address
2. Commercial Address


How much does the freight cost?
Machine freight calculations are done at cost so you can get the best price to your delivery address. If you are a rural address the freight will be more expensive.
All parts have a flat rate, North Island is $11.67 + GST and South Island is $14.31 + GST.


Will I get a tracking number?
Yes, you will be emailed a tracking number once your machine or parts has been dispatched as both Mainfreight and CourierPost will update you with the progress of your order and it moves throughout the country.


How do I arrange a date for it to be delivered?
Mainfreight will call the number you have provided to us when your machine is on a van and out for delivery.


Can the machine be left in a secure location on my property?
We ask that there is a signature on all machine drop off’s as we do appreciate that you have invested in a product and don’t want it left without permission, however, if you have a secure place that you want it dropped that is hidden from sight and sheltered we can arrange this.

All CourierPost orders don’t require a signature but please let us know if you would prefer to sign for the order.

How long will my machine take to arrive?
Machines please allow; North Island 4-6 working days, South Island 6-8 working days.

CourierPost please allow; North Island 1-2 working days, South Island 2-3 working days

Can I add special delivery notes?
Yes, if you have any special delivery notes please add this to your order before you checkout.


Will my machine get delivered on Saturday?
No, please do not expect to have your machines or parts delivered on a Saturday.