Hire FAQ's


Can I buy my hire machine at the end of the hire period?
No, all machines are an asset to our ErgHire company and are not for sale.

How long will my machine take to arrive?
We dispatch machines Monday- Thursday. Once your order has been received, we will dispatch your machine.
North Island deliveries please allow 4-6 working days
South Island deliveries please allow 5-7 working days.
(Please note that your dispatch day doesn’t count as the first day)

Will my machine be delivered on a Saturday?
No, your machine won’t be delivered on Saturdays as our freight company delivers Monday-Friday only.

Who is the freight company you use?
Our freight forwarder is Mainfreight and they deliver Nationwide.

What are my options for payment?
Your monthly payments can be paid via Credit Card (preferred & secure) or Automatic Payment.

Can I pick my machine up?
Yes, our warehouse is located in Mount Maunganui so if you are in the area you can collect your machine from us. If you did want to collect your machine, please call us so we can ensure your machine is ready for collection. If you live locally, we can make the machine up for you so that you don’t have to hold onto the box for return.

How big is the machine? Will it fit in my car?
If you are collecting a machine, we recommend a station wagon or SUV to pick up the machine. Generally, if you have a medium-sized car with seats that fold down you will be okay.

What happens on return if I don’t have my box that it arrived in?
All machines are stickered to notify you to keep your box, if it has been thrown away you will be required to pay for a replacement box and the freight to get it to you.

How do I return my rower at the end of the hire contract?
Please re-box your machine in the original packaging that it arrived in. Once this has been completed please contact us to arrange Mainfreight to come and collect your machine. We will need your full name, address to collect from, and the best contact phone number. All payments will stop from the day that you book your machine in.

I returned my machine but realised that I still had already paid for the monthly rental, can I get this refunded?
Yes, as long as you are outside your contract dates, we will refund the days that you no longer had the machine for but had paid for.

What happens if I don’t pay my monthly rental?
If you fall behind on your payment for any reason, we will get in touch with you to notify you. If we are unable to get a hold of you three consecutive times, we will send your contract to the debt collectors.

I have a new credit card number; how do I get this updated?
Please call our office so that we can get all details updated for you.